Mohive Q3/2010 Newsletter
Most organisations want to deliver a great customer experience. But when it comes to staff acquiring the skills and information they need to deliver that experience, we sometimes forget that employees are customers too. We need their 'repeat business' for our learning programmes and portals to do their job. Three of our articles this quarter touch on the subject of keeping learners coming back for more. Lars Unneberg highlights common flaws in how we deliver learning and identifies some welcome trends towards user-centred design. And we get two sides of the story on Tesco's Academy Online - a skills development portal which delivers a great 'customer service'. Also, this quarter, we get the inside track on performance improvement consultancy Pro-Active, and welcome a new regular contributor, Pat Kyle, as she takes over the Tips & Tricks column. As ever, if you like what you read, please let us know - and pass it on.
Sincerely,
The Mohive Team
Benefits of experience
By Steve Rayson, MD, Kineo Group
Tesco wanted its new online learning portal to deliver a great 'user experience'. How did Open Source technology help it to deliver? What were the benefits, and how can other organisations begin to realise these for themselves? Steve Rayson explains. Read more
Populating Tesco Academy Online
'User experience' was a top priority for Tesco, which has geared itself up to meet growing staff demand for just in time e-learning by using Mohive eLPS to create compelling content, then delivering it over a user-friendly portal. The result is the Tesco 'Academy Online'. Read more
Case study
Jaguar Landover’s training and development operation caters to a sales force of over 60,000 dealers working out of 2,500 dealerships in more than 150 countries worldwide. Disconnected by geography, language and culture one thing unites the operation’s global sales team: Everyone at JLR understands the power of speed. Read more & download
Putting learners first
By Lars Unneberg, MD, Mohive
Wrestling with a Learning Management System can be a negative and off-putting experience for learners. Lars suggests it’s time to think less about scoring and tracking, and more about 'learner experience' when we design and implement content delivery mechanisms. Read more
Tips & Tricks
By Patricia Kyle PhD, Director, LearnAbilityTM and Mohive, Partner
Pat Kyle takes over the Tips & Tricks section and shares her passion for good instructional design and great e-learning experiences. In her first article, she explores the lessons e-learning designers can take from classroom training to make courses more compelling and to deliver better results. Read more
Inside track: Pro-Active Learning Inc.
We spoke to Dan Regan, Program Developer and Account Manager at Pro-Active Learning Inc., to find out more about the Pennsylvania-based performance improvement consultancy and its experiences as a recent adopter of Mohive eLPS. Read more